Orders Tracking
TBPHP Policy Summary
Order Tracking Help
Enter the tracking number from your shipping email into the TBPHP order tracking tool. If tracking has not updated for more than 7 days, contact support with your order and tracking numbers.
- Use the tracking number sent after dispatch
- Tracking milestones end with delivery
- Allow time for carrier scans to update
- Contact support for a tracking issue
Common questions
Where do I find my tracking number?
The tracking number is included in the shipping notification email sent after your order is dispatched.
What if tracking shows delivered but I cannot find the parcel?
Check with neighbors and local pickup points first, then contact TBPHP support for verification and next steps.
Please click button Track to track your order.