Returns & Refunds
Returns & Refunds at a Glance
Unused products in their original, sealed packaging may be eligible for return within 60 days of delivery. Opened or used products cannot be returned.
- Return window: 60 days from delivery
- Original packaging and seal must be intact
- Return shipment required within 14 days of authorization
- Refunds are reviewed after inspection
Common questions
Can opened cartridges be returned?
No. For hygiene and safety, opened, used, or seal-damaged products cannot be returned.
When are refunds processed?
Approved refunds are generally processed within 7-14 business days after the returned item is inspected.
Your Peace of Mind, Our Promise
Returns are subject to the eligibility conditions below. Review the return window, packaging requirements, and authorization steps before sending an item back.
Return Window
You may request a return within 60 days of delivery if the product meets the unused, sealed-packaging conditions below. Beyond 60 days, we cannot accept returns.
Return Conditions-For Hygiene & Safety
- Microneedling devices are personal care tools. To protect the health of every user, returned products must meet the following conditions:
- Unused and in original condition – visual inspection only, no actual use.
- Original packaging and seal intact – once the seal is broken, returns are not accepted
- All accessories, manuals, and gifts included.
We recommend inspecting the product and packaging before breaking the seal. Breaking the seal indicates acceptance.
Non-returnable Situations
Returns cannot be accepted if:
- Opened or used
- Seal sticker damaged
- Missing accessories or damaged packaging
- Beyond 60 days
- Clearance items (marked at checkout)
How to Return
Step 1
Contact us at xinxin@tbphp.shop with your order number and reason.
Step 2
After review, you will receive a Return Authorization Number (RMA) and return address.
Step 3
Ship the item back within 14 days of authorization.
Step 4
Send the tracking number to our support team.
Refund Amount & Timing
- Refunds will be processed within 7–14 business days after inspection.
- Refund goes back to your original payment method.
- Original shipping fees are non‑refundable unless due to product defects.
- Any customs duties or clearance fees for international orders are non‑refundable.
Quality Guarantee
Contact us within 7 days if you receive a defective product. We will replace or repair it for free. All products come with a 1‑year limited warranty (excluding user damage).