Returns & Refunds

Your Peace of Mind, Our Promise

At TBPHP, we believe every microneedle pen should bring you joy and confidence. If you’re not completely satisfied with your purchase, we offer a hassle free return and refund process under certain conditions.

Return Window

You have 60 days from the date you receive your product to decide whether to return it. Beyond 60 days, we cannot accept returns.

Return Conditions – For Hygiene & Safety

• Microneedling devices are personal care tools. To protect the health of every user, returned products must meet the following conditions:
• Unused and in original condition – visual inspection only, no actual use.
• Original packaging and seal intact – once the seal is broken, returns are not accepted
• All accessories, manuals, and gifts included.

We recommend inspecting the product and packaging before breaking the seal. Breaking the seal indicates acceptance.

Non‑returnable Situations

Returns cannot be accepted if:

• Opened or used
• Seal sticker damaged
• Missing accessories or damaged packaging
• Beyond 60 days
• Clearance items (marked at checkout)

How to Return

Step 1
Contact us at  xinxin@tbphp.shop   with your order number and reason.
Step 2
After review, you will receive a Return Authorization Number (RMA) and return address.
Step 3
Ship the item back within 14 days of authorization.
Step 4
Send the tracking number to our support team.

Within 60 days, send an email to xinxin@tbphp.shop with your order number and the reason for the return, so that we can follow up.

Refund Amount & Timing

• Refunds will be processed within 7–14 business days after inspection.
• Refund goes back to your original payment method.
• Original shipping fees are non‑refundable unless due to product defects.
• Any customs duties or clearance fees for international orders are non‑refundable.

Quality Guarantee

Contact us within 7 days if you receive a defective product. We will replace or repair it for free. All products come with a 1‑year limited warranty (excluding user damage).