Shipping Delivery
Shipping & Delivery at a Glance
In-stock TBPHP online orders are usually processed within 1-2 business days. Custom samples and OEM/ODM orders follow the agreed project schedule. Standard shipping is listed at 7-19 business days from the shipment date, and customs or peak-season delays may extend delivery.
- In-stock processing: usually 1-2 business days
- Standard shipping: 7-19 business days
- Tracking is emailed after dispatch
- Delivery times start from the shipment date
Common questions
When will my order ship?
In-stock online orders are usually processed within 1-2 business days after confirmation. Weekend and holiday orders are processed the next business day. Custom orders follow their confirmed development and production schedule.
What should I do if tracking does not update?
If there is no tracking update for more than 7 days, contact TBPHP support with your order number and tracking number.
Shipping & Delivery Policy
Worldwide Direct Shipping from China
Shipping Options & Delivery Times
Standard Shipping 7-19 business days.
The above delivery times are calculated from the shipment date, excluding order processing time (usually 1-2 business days for in-stock online orders). Actual delivery may vary due to customs processing, holidays, and force majeure.
Peak Season Notice: During shopping peaks, delivery may be extended by 7-15 days. We recommend placing your order in advance.
Order Processing & Dispatch
- *Processing Time: In-stock online orders are usually shipped within 1-2 business days after confirmation (Mon-Fri). Custom sample development and OEM/ODM production follow the schedule agreed for the project. Weekends and holidays orders are processed the next business day.*
- Shipping Notification: You will receive an email with the tracking number once your order is shipped.
- *Cut-off Time: In-stock orders confirmed before 14:00 (Beijing time) on business days enter processing that day; this is not a same-day dispatch guarantee for custom orders.*
Order Tracking
- You can track your package via:
- Go to the header of our official website, click ‘Orders Tracking’, and enter the tracking number you received from us.
- Tracking milestones: Picked up → In transit → Departed/Export customs → Arrived in destination country → Customs clearance → Out for delivery → Delivered.
If no tracking update for over 7 days, please contact our customer service.
Lost & Damaged Parcels
Damaged Parcel: Please provide photos of the outer box and damaged product within 24 hours of delivery. We will arrange a replacement or refund.
Lost Parcel: If tracking shows “delivered” but you haven’t received it, please check with neighbors or pickup points. If confirmed lost, contact us and we will reship or refund after verification.
TBPHP is not responsible for losses caused by incorrect addresses or failure to pick up the parcel in time.
Address Change
Address changes can be made within 1 hour after placing the order. Once the order is packed or shipped, changes are not possible. Please contact the carrier directly for redirection (fees apply).